Refund policy

Returns & Refunds Policy

Cafe Solutions Australia (CSA) supplies commercial café equipment, parts, and consumables intended for professional use. Please review the policy below carefully.

Inspection on Delivery (24 Hours)

All orders must be inspected within 24 hours of delivery.

If your order arrives with:

Incorrect items
Missing items
Transit damage
Manufacturing defects

You must notify CSA within 24 hours of receipt.

📧 Contact us at: service@cafesolutionsaustralia.com.au
Please include:

Order number
Description of the issue
Photos where applicable

Claims made after 24 hours may not be accepted.

Returns Window (14 Days)

CSA offers a 14-day return window from the date of delivery for eligible items.

To be eligible for return:

Items must be unused, uninstalled, and in original condition
Packaging must be original and intact
Proof of purchase is required

Returns requested after 7 days will not be accepted.

Non-Returnable Items

The following items cannot be returned:

Electrical components once installed or powered
Used or installed parts
Special-order or custom items
Clearance or discounted items
Consumables (gaskets, seals, filters, chemicals) once opened

Return Approval Process

All returns must be approved by CSA before being sent back.

Unapproved returns will not be accepted.

Once approved:

The customer is responsible for return shipping costs
Items must be packed securely to avoid damage in transit

Refunds

Once the return is received and inspected:

Approved refunds will be processed to the original payment method
Refunds exclude original shipping costs
Processing time: 3–5 business days after inspection

If an item is returned in an unacceptable condition, it will be returned to the customer at their expense.

Warranty Claims

Warranty claims are handled separately and in accordance with the manufacturer’s warranty terms.
CSA acts as a service and facilitation agent where applicable.