Terms of service

Terms of Service

Last updated: January 15th 2026

These Terms of Service (“Terms”) govern your access to and use of the Cafe Solutions Australia (“CSA”, “we”, “us”, “our”) website, online store, and related services.

By accessing this website or placing an order, you agree to these Terms.

1. Business-to-Business Supply (B2B)

CSA operates as a business-to-business (B2B) supplier to cafés, hospitality venues, roasters, and commercial operators.

  • Products and services are supplied for commercial use only

  • CSA does not supply or recommend products for domestic household use unless explicitly stated

  • Customers warrant that purchases are made for business or professional purposes

2. Orders & Acceptance

  • All orders are subject to acceptance by CSA

  • CSA reserves the right to refuse, cancel, or limit quantities at its discretion

  • Orders are binding once confirmed and paid

  • Changes or cancellations require written approval from CSA

CSA is not responsible for delays or non-performance caused by supplier, freight, or external factors beyond our control.

3. Product Information & Compatibility

CSA takes reasonable care to ensure product information is accurate; however:

  • Images are indicative only

  • Specifications may change without notice

  • It is the customer’s responsibility to confirm compatibility, suitability, and application before purchase

CSA is not liable for costs arising from incorrect selection or incompatibility.

4. Inspection on Delivery (24 Hours)

All goods must be inspected within 24 hours of delivery.

Issues relating to:

  • Transit damage

  • Missing items

  • Incorrect items

must be reported within 24 hours, supported by photos where applicable.

Claims outside this timeframe may not be accepted.

5. Returns & Refunds

Returns are governed by the CSA Returns & Refunds Policy, which forms part of these Terms.

Key points:

  • 7-day return window (unused, uninstalled items only)

  • Return approval is required before goods are sent back

  • Certain items are non-returnable (electrical components, consumables, custom or special-order items)

6. Installation, Electrical & Plumbing Work

Unless expressly agreed in writing:

  • CSA does not provide installation for online purchases

  • Installation must be performed by a licensed and qualified technician

  • Electrical and plumbing work must comply with all applicable laws and standards

CSA is not responsible for damage, failure, or safety issues arising from incorrect installation or non-compliant work.

7. Service Work & Technical Advice

Any technical advice, diagnostics, or recommendations provided by CSA are based on information available at the time and are given in good faith.

CSA does not guarantee outcomes where:

  • Equipment condition is unknown or modified

  • Non-genuine parts are used

  • External variables affect performance

8. Warranty

  • Manufacturer warranties apply where provided

  • CSA acts as a supplier and service facilitator only

  • Warranty does not cover misuse, incorrect installation, wear and tear, scaling, contamination, or unauthorised modifications

Warranty claims require proof of purchase and diagnostic information.

9. Limitation of Liability

To the maximum extent permitted by law:

  • CSA is not liable for indirect, incidental, or consequential loss

  • CSA is not liable for loss of trade, downtime, profit, or revenue

  • CSA’s liability is limited to repair, replacement, or refund at CSA’s discretion

10. Australian Consumer Law (ACL)

Nothing in these Terms excludes rights under the Australian Consumer Law where it applies.

Where goods are supplied to businesses and ACL applies:

  • Remedies are limited to those required under ACL

  • CSA does not accept liability beyond statutory obligations

11. Pricing & Payment

  • Prices are in AUD unless stated otherwise

  • GST applies where applicable

  • Payment must be received in full prior to dispatch

CSA reserves the right to correct pricing errors and update pricing at any time.

12. Intellectual Property

All website content, logos, designs, text, and imagery are the property of CSA and may not be used or reproduced without written permission.

13. Privacy

Use of this website is governed by the CSA Privacy Policy.

14. Amendments

CSA may update these Terms at any time.
Changes take effect immediately upon publication.

15. Governing Law

These Terms are governed by the laws of Queensland, Australia.

16. Contact

For enquiries relating to these Terms:
📧 service@cafesolutionsaustralia.com.au
📍 Cafe Solutions Australia